Four layers that need to agree
Local presence becomes more trustworthy when identity, operations, reputation and evidence do not contradict one another.
Identity
Real name, category, activity, brand and the relationship between a location, practitioner or organization.
Operations
Address or service area, hours, phone number, services, links and contact points.
Reputation
Reviews, responses, photographs and public signals of customer experience.
Evidence
Official website, institutional materials and other sources consistent with the business represented.